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If you have any questions or suggestions, our Service-Team will be happy to help you via the contact form.
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Useful information
Can the delivery address differ from my billing address?
The prerequisite for a different delivery address is that the delivery address and billing address are in the same country. This is relevant for customs and tax reasons.
Has my return arrived?
After we have received your return, it will be checked. After the check we will confirm receipt of the return by e-mail. Therefore it can take up to 7 days before you receive a confirmation with all the refund details.
The return transfer is made using the payment method that you selected during the order. Please note that the actual transfer back of the amount may take a few days (depending on the payment method).
The return transfer is made using the payment method that you selected during the order. Please note that the actual transfer back of the amount may take a few days (depending on the payment method).
Is it possible to order with a company address?
Entering a company address including UID number, which is a prerequisite for Intra-Community delivery, is not possible directly in the Rosenbauer Fanshop.
If you would like to place a company order, please contact the ISTAC Service-Team. We are happy to handle your request.
If you would like to place a company order, please contact the ISTAC Service-Team. We are happy to handle your request.
What are the shipping costs for my order?
After successful registration or login in the Rosenbauer Fanshop, the actual shipping costs for your delivery country are calculated and displayed in the shopping cart.
Which payment methods can I use?
The following payment methods are offered:
Please note that ISTAC Promotion GmbH appears in the booking line of PayPal, your bank or your credit card statement instead of Rosenbauer International AG.
- Visa
- MasterCard
- PayPal
- Klarna immediate transfer
Please note that ISTAC Promotion GmbH appears in the booking line of PayPal, your bank or your credit card statement instead of Rosenbauer International AG.
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